RETURN POLICY

Due to a customised and personalised character of our products, we are not required to provide a refund or replacement if you change your mind.
 

​But you can choose a refund or exchange if an item has a major problem. This is when the item: 
 

• Has a problem that would have stopped someone from buying the item if they had known about it,

• is unsafe,

• is significantly different from the sample or description, 

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 
   

Please keep your proof of purchase — e.g. your receipt. 
 

If your goods are damaged or defective in any way on delivery, please contact us at customer service email address or phone number as soon as possible to arrange a suitable remedy, such as return, exchange, or refund.